Manage product comments and review invites
Review, approve, edit, and reply to customer product comments, and track the invites that ask customers to leave one.
Customers can leave a comment and a rating on a shop product. Use the Comments screen to review what they've written, approve it for public display, edit it, or reply — and use Invites to see which customers have been asked to leave one.
Open the Comments screen
Go to Shop → Comments to see every comment submitted on your shop products.
Each row shows:
- Text — the comment itself.
- Customer — who submitted it.
- Product — the reviewed product; click its name to open that product's article.
- Rating — the star rating the customer gave.
- Approved — a checkbox you can toggle directly in the grid.
Approve or unapprove a comment
Only approved comments are meant to be visible to shoppers. Check or uncheck the box in the Approved column for a row to change its status — the change is saved immediately, no need to open the comment.
Edit a comment and reply
Click a row's edit action to open the comment.
On this screen you can:
- Open the reviewed product (link to its public shop page) or the customer who wrote it.
- Adjust the rating.
- Edit the comment text.
- Toggle Approved.
- Write a reply to the customer's comment.
Click Save to apply your changes.
Delete a comment
Use the row's delete action to remove a comment you don't want to keep, for example spam or a duplicate submission.
Send comment invites
Use Invites to ask past customers to leave a comment on a product they bought.
Go to Shop → Comments and click Invites to open the list.
The grid lists each invite with:
- Customer email
- Order confirmation — click its number to open the order.
- Products — the product(s) the invite covers; click a name to open its article.
- Status, Sent, Sent date, and Created date — track whether an invite has gone out yet.
Related: Shop, Manage product ratings.
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